Privacy Policy Charlie24

Last updated: October 18, 2024

Your privacy is important to us. This Privacy Policy explains what confidential or personal data we collect from you and how we use it. It applies to products, websites, mobile applications, and all other services of "Charlie24" (the "Services"). "Charlie24" is a brand owned by ALECTA S.A R.L ⁽¹⁾, a Luxembourg company registered with VAT number LU30676672. Throughout this Privacy Policy, "Charlie24" represents the Charlie24 brand as well as any brand for which "ALECTA" or one of its subsidiaries has acquired usage rights ("ALECTA", "Charlie24", "we", "us", or "our"). This Privacy Policy applies to customer services and to any legal entity, individual or otherwise, partners, suppliers, service providers, or other entities ("you" or "your") that use the Services (the "User"). BY USING THE SERVICES, IN ANY FORM (INCLUDING, BUT NOT LIMITED TO, BROWSING THE CHARLIE24.COM WEBSITE OR USING THE CHARLIE24 APPLICATION OR ONLINE PLATFORM), YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICES.

This Privacy Policy describes the types of data we collect about you and your devices ("Data") and how we use your Data. It also explains how Charlie24 uses your Content, e.g., and without limitation, contact details, location data, business information, comments you submit to Charlie24 through the Services ("Your Content"). By using the Services or agreeing to the Terms and Conditions of Charlie24, you agree that Charlie24 collects, uses, and discloses Your Content and Data as described in this Privacy Policy.

We are committed to ensuring your privacy is protected. If we ask you to provide certain information by which you can be identified when using the Services, you can be assured that it will only be used in accordance with this Privacy Policy, which may be updated from time to time.

Charlie24 respects the privacy of Internet users and any other individuals involved in the Services, in accordance with applicable legislation.

1. Data Controller

ALECTA S.A R.L., 29 Boulevard Prince Henri, L-1724 Luxembourg, Luxembourg

2. Right of Access and Rectification

Any person who proves their identity may access the data recorded about them. They have the right to request the rectification or deletion of any personal data that is incomplete or irrelevant to the purpose of the processing.

To exercise this right, the person must send a dated and signed request with proof of identity to the address above.

Charlie24 also informs you that you can file a complaint with the national data protection authority in Luxembourg: https://cnpd.public.lu.

3. Cookies

To better tailor the site to its use and to optimize its technical management, technical and analytical "cookies" may occasionally be used. A "cookie" is a small file stored in the Internet browser of the User’s computer by a website. This cookie may be read again upon a future visit to the same site but cannot be read by other sites.

Charlie24 uses cookies, for example, to remember User preferences, avoid repeated data entry, or obtain information about pages viewed and their date/time to facilitate service usage.

Most cookies are only active during a single session. Users can configure their browser to notify them when a cookie is created or to block them entirely.

If the User does not want cookies stored, they can disable this option in their browser. However, disabling cookies may hinder access to parts of the site or proper functioning of the Services.

Analytics data from cookies is stored for 2 years. Charlie24 may use the following analytical tools:

• AddThis: a social bookmarking service with a web widget;
• Google Analytics: collects and displays detailed website statistics;
• Heap: automatically captures all interactions such as clicks and transactions;
• HotJar: uses heatmaps and recordings to show how users interact with the site.

4. Changes to this Privacy Policy

We may update this statement from time to time by revising this page. You should check this page regularly to ensure you agree with any changes.

5. Links to Other Websites, Apps, and Services

Our websites and Services may contain links to third-party sites, apps, and services. Once you use these links to leave our site, note that we have no control over those services. Therefore, we are not responsible for the protection and privacy of any information you provide when visiting such sites. You should review the applicable Privacy Policy of each third-party site or service.

6. Information We Process

6.1. General

We collect information about your interaction with us (“Your Information”), which may include:

• Registration info (name, address, email, phone, occupation, social network data if authorized);
• Info on your use of Services, your reactions to offerings and ads;
• Search queries and how you use results;
• Transaction details (credit card/payment method, billing, purchase history);
• Service-related info as a customer/user;
• Location data;
• Technical details on your devices and connections;
• Other info you provide or make publicly available via our tools;
• Commercial data about third-party services you share via our Services.

This list is not exhaustive.

We may enhance your data with publicly available data or data from third parties. We also collect technical data (browser, IP, operating system, ISP, etc.) and data on service errors or crashes.

6.2 Personal Data

We process your personal data because you use our Services or provide it to us. Depending on your use, this may include:

• Full name
• Phone number
• Email address
• Location data
• Address
• License plate number

Charlie24 stores personal data no longer than necessary. For instance, invoices are kept for 7 years by law. All data is securely stored in our database (see section 9)..

7. How Your Information is Used

Your data is used for:

• Operating and improving the Services;
• Processing payments;
• Creating accounts;
• Responding to your questions;
• Researching service usage;
• Suggesting relevant features or Services;
• Offering third-party service promotions.

We may use cookies, web beacons, and technologies to personalize your experience. You may refuse cookies, but this may affect the functionality of the Services.

8. Sharing Your Information

We do not rent or sell your personal data to third parties for marketing. We may share data with partners to provide Services, with your permission or as described here.

We may share aggregated, non-identifiable data publicly (e.g., usage trends). We may disclose content or personal data:

• In response to lawful government/judicial requests;
• If we believe a crime has been or is being committed;
• In emergencies threatening safety;
• To protect our rights or property;
• To deliver requested Services.

When you publicly share data via our Services, it may be indexed by search engines or shared by others.

Some features in our Services are provided by third parties, and their use is subject to their Privacy Policies.

We may share group-level data (not individually identifiable) with business partners.

We use agents and contractors to help operate our Services; their use of data is limited to those purposes.

In case of a merger or acquisition, your data may be transferred. You will be notified of material changes and have the option to opt out of such transfer.

9. Our Commitment to Security

We implement safeguards to prevent unauthorized access or misuse. However, no method is infallible. We may use passwords and other technologies to protect your data and provide access controls.

If you suspect your data is not secure or have evidence of abuse, contact us at info@charlie24.com.

Security measures include:

• TLS/SSL encrypted communication
• DNSSEC to prevent data tampering
• Firewall protection
• DDoS mitigation
• Secure cloud hosting via a reputable PaaS
• Regular penetration testing