How it works

Roadside assistance made simple

Immediate roadside assistance from local professionals at a clear and upfront announced price

Immediate roadside assistance

With Charlie24 you can ask, 24/7, via your smartphone, immediate roadside assistance from local professionals at a clear and upfront announced price.

No download required! Accessible anywhere via our web app

No download required!

Available anywhere via our web app. Simply push the button 'Get help now'.

Select your problem

Choose from a simple selection of problems: flat tire, flat battery, out of fuel…

Define your vehicle

Indicate if any specific features apply to your vehicle. This will help your Charlie.

Indicate your location

Provide your location manually or let us use the GPS of your smartphone.

Get the price and ETA

Before you confirm we inform you about price and time of arrival of your Charlie.

You pay in a secure way with your card

Pay securely with credit card or PayPal via your phone, no cash needed

Sit back and relax

Help is never far. There is always a Charlie nearby, ready to help.

Stay informed

Get full details on your Charlie. See him coming to you, or follow his estimated route, on your smartphone in real-time.

The price you pay

A price/km

You are charged for the total kilometers your Charlie has to drive to assist you. The amount of kilometers is calculated upfront. The price/km is defined by your Charlie. No money is charged for the time your Charlie spent on the road.

The intervention

You are charged a fixed amount for the intervention itself. The amount is different per service and defined by your Charlie. No money is charged for the time your Charlie spent on the intervention itself.

A handling fee

You pay €9,99 to Charlie24 itself. This makes it possible for us to offer you this service and continue to keep on improving our quality.