Privacy Policy Charlie24

Ultimo aggiornamento: 24/03/2025

1. Introduction

Protecting the User’s personal data privacy is a fundamental priority for us. This Privacy Policy governs how we collect and process personal and/or confidential data, specifying the categories of data processed and the purposes for which they are used. It applies to all products, websites, mobile apps, and all services under the "Charlie24" brand (the "Services").

"Charlie24" is a brand owned by ALECTA S.A R.L., a company established under the laws of the Grand Duchy of Luxembourg, VAT number LU30676672. Charlie24 Italia S.R.L., VAT number 10637350967, headquartered at Via Bezzecca 1, 20135 Milan (MI), Italy, is a subsidiary of ALECTA S.a.r.l. and is the sole legal entity authorized to use the "Charlie24" brand in Italy. In this Privacy Policy, "Charlie24", "we", "us", or "our" refers to both the Charlie24 brand and any other brand for which ALECTA S.A R.L. or its subsidiaries hold usage rights.

This Policy applies to all users of the Services, whether individuals, legal entities, business partners, suppliers, service providers, or others interacting with the Services ("User" or "you").

BY USING THE SERVICES IN ANY FORM (INCLUDING, BUT NOT LIMITED TO, BROWSING CHARLIE24.COM, USING THE MOBILE APP, OR THE DIGITAL PLATFORM), YOU FULLY AND UNCONDITIONALLY ACCEPT THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SERVICES.

This Policy outlines the types of personal and technical data we may collect from you or your devices (“Data”), and how this Data is processed and used. It also covers how Charlie24 uses information you submit through the Services, including – but not limited to – contact details, location data, commercial information, or other content submitted through digital channels ("User Content").

By using the Services or accepting the General Terms you expressly consent to the collection, use, and disclosure of your Data and Content, as permitted by applicable law and this Privacy Policy.

Charlie24 is committed to ensuring the highest level of protection and confidentiality for Users’ personal data. If you are asked to provide identifiable information, it will be treated in accordance with this Policy, which may be updated over time.

Charlie24 complies with applicable data protection regulations and respects the privacy of all users and individuals affected by its Services.

2. Data Controller

The data controller is Charlie24 Italia S.R.L., headquartered at Via Bezzecca 1, 20135 Milan (MI), Italy.

3. Right of Access and Rectification

Any individual, upon adequate identification, has the right to access their personal data and request rectification or deletion if the data is incomplete, inaccurate, or processed unlawfully.

Requests must be submitted in writing, dated and signed, with a valid ID attached, to the above address.

4. Cookie

To ease navigation and optimize platform management, Charlie24 may occasionally use technical and analytical cookies.

A "cookie" is a small file that a website saves in your browser. This file may be retrieved during future visits to the same site. Cookies cannot be read by domains other than the one that created them.

Charlie24 uses cookies to store content preferences, reduce repeated input of data, track page views and access times, and facilitate your use of the Services.

Most cookies are active only during the session. You can configure your browser to notify you of cookies or block them entirely.

Disabling cookies may hinder access to some parts of the site or affect the proper operation of the Services.

Analytical cookie data is retained for a maximum of two (2) years.

Charlie24 may use the following third-party analytical tools:

AddThis: social bookmarking service via web widget;
Google Analytics: collects and displays detailed website statistics;
Heap: automatically captures all interactions such as clicks and transactions;
HotJar: uses heatmaps and recordings to show how users interact with the site.

5. Changes to this Privacy Policy

Charlie24 may change this Policy at any time by updating this page. Users are encouraged to review it periodically.

6. Third-Party Sites, Apps, and Services

6.1. General

Charlie24 collects or receives data about your interactions with its Services ("User Information"). Depending on how you use the Services, this may include:

Registration data (name, surname, address, email, phone number, occupation, social network info if authorized);
Data on Services used, usage frequency, reactions to ads or promotions;
Data on search queries within Charlie24’s platforms and usage of search results;
Transaction data (payment methods, billing, purchase history);
Customer service interactions;
Geolocation data;
Technical data on your devices, connectivity, and protocols;
Any other usage-specific data or public info submitted via Charlie24’s tools;
Commercial data on third-party services available via Charlie24.

This list is not exhaustive.

Charlie24 may also collect:

Browser and OS info;
Internet or mobile provider details;
IP address;
Referrer URLs (previous/next sites);
Technical errors or crashes;
Data about installed software if needed for security or user experience.

Charlie24 Services may contain links to third-party websites, apps, or services. Once accessed, Charlie24 is not responsible for their privacy practices. Users should review those external privacy policies before submitting personal data.

6.2. Personal Data Processing

Charlie24 processes personal data (“Personal Data”) either because the User uses the Services or voluntarily provides such data. Depending on usage, Personal Data may include:

Full name;
Phone number;
Email address;
Geolocation;
Full address;
Vehicle license plate.

Personal Data is retained only as long as necessary for its purpose. For example, invoices are stored for seven (7) years for tax compliance.

All Personal Data is securely stored as described in Section 9.

7. Purpose of Data Processing

User Data is processed for purposes including, but not limited to:

Providing, managing, and improving the Services;
Processing payments and transactions;
Creating and managing user accounts;
Responding to questions or support requests;
Analyzing service usage to improve quality;
Promoting relevant products, features, or services;
Offering third-party commercial services.

To enhance user experience, Charlie24 may use cookies, web beacons, or similar technologies. You may refuse cookies via browser settings, but this may impair some features.

8. Sharing and Disclosure of Personal Data

Charlie24 does not sell or rent personally identifiable data (e.g., name, address, phone, payment info) for marketing purposes.

We share your data only:

To deliver Services requested;
With your explicit consent;
As required by law.

For third-party service providers or partners, operational and commercial data will not be shared in identifiable form without your prior consent, except where legally required.

Charlie24 si riserva la facoltà di condividere informazioni aggregate e anonime, non riconducibili a dati personali identificabili, con soggetti terzi quali editori, inserzionisti o partner, anche per fini statistici e di analisi delle tendenze generali di utilizzo dei Servizi.

Your communications or other personal data may be accessed or disclosed:

In response to legal requests (court orders, subpoenas);
If criminal activity is suspected via the Services;
In emergencies threatening safety;
To protect Charlie24’s rights or deliver requested Services.

Some Services allow public data sharing. Public data can be accessed by others, indexed by search engines, or copied by third parties.

Third-party features may be embedded in Charlie24’s Services. Technical info may be sent to these providers. Their privacy policies apply to such use.

Charlie24 may share non-identifiable user group data with partners or third parties.

External agents or service providers may assist Charlie24 with specific tasks. Their data access is limited to service-related purposes only.

In the event of a business transfer (e.g., merger or acquisition), your data may be transferred. If this leads to a significant change in data handling, you will be informed and given opt-out options.

9. Data Security Commitment

Charlie24 uses appropriate technical and organizational measures to prevent unauthorized access, illegal processing, or accidental loss of personal data.

Despite strong safeguards, no system is completely secure. Breaches may still occur due to illegal acts or policy violations.

To protect your data, we may require authentication credentials (e.g., username and password) or other verification technologies.

If you suspect data is not properly secured, contact the Data Controller at info@charlie24.it.

Charlie24 implements the following IT security measures:

TLS/SSL: secure, encrypted communication;
DNSSEC: prevents traffic tampering;
Firewall: blocks unauthorized access;
DDoS protection: defends against distributed attacks;
PaaS: secure cloud hosting via certified providers;
Penetration testing: regular security audits.